Refund & Return Policy

At Alamaraat, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The item must not be damaged due to misuse or improper handling.
• Proof of purchase or order number must be provided.

Free Returns

We offer free returns for all eligible orders.

Customers are not responsible for return shipping costs. Our team will arrange and cover the return shipping process.

Damaged, Wrong, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

• Your order number
• Photos or videos of the item
• A brief explanation of the issue

Once verified, we will provide:

• A replacement, or
• A full refund

Refunds

Refunds are processed immediately once the customer contacts us and the request is approved.

Depending on your payment provider or bank, it may take a few business days for the refunded amount to appear in your account.

Order Cancellation

Orders can only be canceled before they are shipped.

If the order has already been dispatched, customers may still request a return under our 30-day return policy.

Non-Returnable Items

The following items may not be eligible for return:

• Used products
• Personalized or customized items
• Items damaged due to misuse
• Certain hygiene or personal care items once opened

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: uae.ecompartners@gmail.com
Website: https://alamaraat.ae/